Returns & Refunds
We want you to be completely satisfied with your online purchase, so we offer 30 day returns from the delivery date, for refund or exchange.
All items must be returned in the original condition, unworn, unwashed with hygiene liners and swing tags in place. If merchandise is returned despite these conditions, it will not be accepted.
Due to health regulations, please ensure all swimwear is tried on over your own undergarments.
Item/s marked as "final sale - no returns or exchanges" cannot be returned.
HOW DO I RETURN MY ORDER?
Fill out your Return Form (included with your order). Please note if your return form is not correctly filled out or missing, this may delay the processing of your return.
Ensure your return meets the conditions of our policy.
Post your item, including the return form, to our head office:
VACAY the brand
14 km National Road Athinon – Lamias
Metamorfosi, 144 52
PROCESSING TIME FOR RETURNS
Please allow up to 3-5 business days for your return to be processed. You will receive a notification email when our team has received your return and again when it has been processed
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact our Customer Care team
email@example.com with your order number and images of the fault and we will work with you to resolve it as soon as possible.
Please contact our Customer Care team firstname.lastname@example.org with your order number and style youʼve incorrectly received. Once we receive your request we will ensure you receive your original order, provided that the item is in stock.
RETURN DELIVERY COST & SERVICE
GREECE: The return delivery costs 2.00€ via Geniki Taxydromiki service. Please send the package on our own charge and we'll deduct the fee from your returning amount.
EU & INTERNATIONAL: We recommend using a trackable shipping service, as Vacay takes no responsibility in tracking your return. Original shipping costs are non refundable and customers are responsible for the cost of return shipping.